“Oh, wow. Looks like it’s completely dead! At this point, it’s not even worth saving. You might as well just buy a new computer.”
“Really, we can’t just fix it? It’s only 2 years old!”
Have you ever had that conversation before? It’s pretty common at retail establishments like Best Buy. Sure, they sell services. And services are pretty high margin. But if they can convince you to get a new computer with a monster surge protector, anti-virus installation, customization, and a service plan – that’s a much better sale for them!
How can you avoid that situation altogether? I will go over how to diagnose both software and hardware issues.
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